60-Day Return Policy
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          Return & Refund Policy

          Return & Refund Policy

          At RisePantryLH, we want customers to shop with confidence and understand their return and refund options.

          1. 60-Day Return Policy

          We accept eligible return requests within 60 calendar days after delivery.

          To initiate a return, please contact us at service@mallvic.com.

          All returns must be authorized before merchandise is shipped back.

          2. Return Eligibility

          For standard change-of-mind returns, products should:

          • Be unused, unworn, and unwashed, where applicable.

          • Remain in their original condition.

          • Include original accessories and packaging where reasonably possible.

          • Be accompanied by proof of purchase or an order number.

          Certain products may have specific return restrictions due to hygiene, safety, or legal requirements. Any applicable restrictions should be disclosed before purchase.

          These requirements do not limit statutory rights concerning defective, damaged, or incorrectly supplied products.

          3. How to Request a Return

          To request a return:

          1. Email service@mallvic.com within 60 calendar days after delivery.

          2. Provide your order number and the product you wish to return.

          3. Explain the reason for your return request.

          4. Wait for return authorization and shipping instructions.

          5. Send the product to the designated return address.

          Unauthorized returns may experience processing delays.

          4. Return Shipping Costs

          Change-of-Mind Returns

          If a return is requested due to personal preference, an ordering mistake, or a change of mind, the customer is responsible for return shipping costs.

          Damaged, Defective, or Incorrect Items

          If an item arrives damaged, defective, or incorrect due to an issue attributable to us, we will provide an appropriate remedy.

          Where a return is necessary, we will cover reasonable return shipping costs for qualifying cases.

          5. Refund Processing

          After receiving and inspecting the returned item, we will notify you of the refund decision.

          Approved refunds will be initiated to the original payment method within 3–5 business days.

          Additional processing time may be required by your bank or payment provider.

          6. Exchanges

          If you would like to exchange a product, please contact customer support.

          Exchanges depend on product availability and the circumstances of the request.

          7. Order Cancellations

          Customers may request an order cancellation by contacting us as soon as possible.

          Orders that have already been processed or shipped may not be eligible for cancellation.

          If an order has shipped, the standard return process may apply.

          8. Missing Refunds

          If you have not received an approved refund, please first check with your bank or payment provider.

          If you still need assistance, contact our support team.

          9. Consumer Rights

          Nothing in this policy excludes or limits any consumer rights or legal remedies that cannot be waived under applicable law.

          10. Contact Information

          Store: RisePantryLH

          Legal Business Name: OceanWave Pupil Art LLC

          Business Address:

          8026 W 3rd St
          Los Angeles, CA 90048
          United States

          Email: service@mallvic.com

          Phone: +1 (226) 493-1029

          Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time

          Website: https://risepantrylh.com